software-signal-cancellation-refund@1.1.0 · Effective
Cancellation and Refund Policy
Deterministic refund, transfer and payment-anomaly outcomes for production enrolments.
| Scenario | Refund outcome | Gateway charges |
|---|---|---|
| 1. Learner cancels before cohort confirmation | Full refundable amount. | May be deducted. |
| 2. Provider cancels or the cohort is not formed | Full refundable amount. | Not deducted. |
| 3. Learner withdraws after confirmation but before the course starts | Full refundable amount. | May be deducted. |
| 4. Learner withdraws after the course starts | Unused course value based on completed scheduled sessions, rounded down to whole paise. No refund after all scheduled sessions are complete. | May be deducted. |
| 5. Learner misses sessions | No refund. | Not applicable. |
| 6. Exceptional hardship | A manually approved partial refund or non-cash credit may be offered after review. | As stated in the approved decision. |
| 7. System-caused, duplicate or obsolete-link payment | The affected captured amount is refunded after reconciliation. | Not deducted. |
Transfers
software-signal-transfer@1.1.0 applies. A transfer must be requested before the original course starts, with a maximum 3 approved transfers for one enrolment. The original enrolment is refunded or reconciled and a separate offer uses the destination course’s current price. The learner pays an increase or receives a refund for a decrease. There is no wallet credit.
Credits and waivers are non-cash, obligation-specific and non-transferable.
Obsolete, duplicate and ambiguous captures
An obsolete, duplicate or ambiguous capture is preserved for audit, placed in ACTION_NEEDED, and does not reserve a seat, activate an enrolment or become automatic credit. It requires audited administrator reconciliation or refund through support. Do not pay again while a payment is confirming or needs review.
A dispute or chargeback places learner and payment progression on hold pending audited resolution.
Deadlines and replacement links
Deposit and balance deadlines are 7 calendar days, with no balance grace period. A Payment Link expires at the deposit deadline. A technical replacement before expiry preserves the original deadline; an approved replacement after expiry creates a new 7-day window. Partial Payment Link payments are disabled.
Payment records
A browser return or provider screen is not authoritative confirmation. Use the confirmed status in My Learning before taking another action. The production record is a payment confirmation, not a tax invoice; it retains the existing unique confirmation identifier and uses the current authoritative system time.
Version binding
The cancellation-refund and transfer identifiers recorded in the offer’s immutable commercial snapshot govern the enrolment. New versions and prices apply prospectively unless a change is legally required or expressly agreed.